Each year, our clinic conducts a patient survey to gather valuable feedback on how we’re doing and where we can improve. We believe that regular input from our patients plays a vital role in helping us enhance the quality of care we provide and continuously improve the overall patient experience.
Below is a summary of the 2024/2025 patient survey.
Patients expressed a desire for more flexibility when booking appointments, including the ability to make bookings online — a service we are pleased to now offer.
Another key area of feedback was the importance of being informed when GPs are running behind schedule.
Overall, the feedback was very positive. Patients consistently noted that staff are courteous, polite, and that they feel respected and well cared for during their visits.
Our 2025/2026 Patient Feedback Form will be distributed over the coming months as we continue to seek input on how we can improve. We encourage all patients to take a few moments to share their experiences — your feedback helps us shape better care for everyone.
